After several days of confusion, Ubisoft has finally clarified the situation with the deletion of inactive accounts, confirming the criteria the company takes into account before deleting an account.
In a new statement provided today, it was confirmed that Ubisoft takes into account 4 criteria before deleting an account. These criteria include the account’s gaming activity since its creation, the account’s libraries, the duration of the account’s inactivity, and the presence of an active subscription linked to the account. As for the account’s libraries, Ubisoft has confirmed that any account that includes purchased PC games will not be subject to deletion. Before the deletion becomes irreversible, the player will receive three emails allowing them to recover their account within 30 days.
You can read the full statement provided by Ubisoft below.
For many years, we have implemented the account deletion process in accordance with GDPR requirements (Article 5.1.e on the obligation to limit data retention). Our policy complies with legal requirements and industry standards. This measure also protects our players from fraud.
Account deletion follows a very strict process. Thus, before deleting an account, we take into account the following 4 criteria:
– Account’s gaming activity since its creation
– Account’s libraries: accounts containing purchased computer games are not subject to deletion.
– Duration of the account’s inactivity, meaning the last login into our ecosystem (including Ubisoft games on Steam and other platforms).
– Presence of an active subscription linked to the account.
In any case, before the deletion becomes irreversible, the player will receive three emails within 30 days offering to restore their account. Additionally, if the user attempts to log in within 30 days, they will automatically receive a warning and a link to reactivate their account.
As it usually happens in such cases, the support service did not provide a complete picture. According to Ubisoft’s official explanation, no user risks losing purchased games even after a long period of inactivity. Your digital libraries are safe again, at least for now.
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