Investing in chatbot software could enhance your company’s workflow and overall revenue. With a wide range of chatbot software available in the market, it can be challenging to narrow down your options. Keep reading!
What is a chatbot?
A chatbot is a computer program powered by artificial intelligence (AI) and natural language processing (NLP). It serves as a virtual assistant, replacing live human interaction to help companies respond to customer inquiries. At a basic level, a chatbot can provide a one-line response to a typed-in query. At a more advanced level, a chatbot can offer personalized interactions with conversational capabilities by leveraging user data.
How is chatbot software used?
Chatbot software has endless applications across various industries. Customer-centric businesses like banking, retail, and hospitality utilize chatbot software to provide fast customer service. When visiting websites, you may notice chatbots popping up to assist you. Depending on your response, the chatbot may direct you to a live person.
Government sectors also employ chatbot software to enable citizens to access information 24/7, guide users to the appropriate department, and provide pre-approved answers to general inquiries.
Companies can also utilize chatbot software internally for tasks such as onboarding new employees, answering employment-related questions, training, scheduling, and even ordering supplies.
If you’re considering upgrading your business with a chatbot, here are the top 5 chatbot software options for you to consider.
Got It AI
Got It AI
Got It AI offers autonomous, generative chatbots. As a pioneer in the chatbot industry, Got It AI has developed its own proprietary Enterprise Language Model Architecture (ELMAR). With the industry’s only policy-based guardrails, Got It AI ensures accuracy by including truth checking. This system delivers precise, brand-centric, chatGPT-like experiences, resulting in improved and faster chatbot applications for both internal and external use cases.
ELMAR surpasses traditional knowledge bots by enabling the creation of complete virtual agents using historical logs, including chat, voice, and tickets. Got It AI significantly reduces the deployment time of complex, task-specific bots from months to mere hours. ELMAR can be run on-site using standard hardware, ensuring that company data remains within your premises or VPC. Unlike larger model chatbots, ELMAR is designed to be easily fine-tuned and cost-effective.
Overall, ELMAR offers a unique value proposition for businesses looking to leverage the power of AI and chatbots while maintaining data privacy and security. Got It AI revolutionizes the way enterprises approach conversational AI, empowering businesses to adapt and evolve swiftly in the rapidly advancing landscape of digital transformation.
ChangeGear
ChangeGear Virtual Agent (Luma)
The ChangeGear Virtual Agent (Luma) from Serviceaide, a leader in modern service and support management, is a robust IT Service Management (ITSM) solution. Luma, the virtual agent, enhances user experiences through generative artificial intelligence and natural language processing. As a pre-trained knowledge-centered virtual agent, Luma provides first-line support by engaging in conversational interactions with users. It offers scalable and seamless departmental support request handling.
Luma saves time and money for growing organizations with its diverse skills and ability to handle various support requests. Acting as the new face of the customer service desk, Luma serves as a Tier 1 Support agent that can identify requests requiring transfer to another team. Many other requests are resolved without human interaction, resulting in ticket closure. Luma enables customers to quickly resolve over 80% of high-volume tickets, such as password resets or Wi-Fi assistance.
When necessary, Luma collects relevant information to create well-formed service tickets and sends them to IT analysts quickly and efficiently. With an intelligent virtual agent like Luma, IT analysts are freed from mundane and repetitive tasks. Overall, implementing Luma leads to IT cost reductions of 30% or more. You can purchase Luma independently or as part of the ChangeGear Manager subscription.
Drift
Drift
Drift is an artificial intelligence (AI) bot designed for sales purposes. It assists businesses of all sizes in lead qualification and meeting scheduling. Drift positions itself as more than just an average chatbot, as it focuses on pushing customers through the sales pipeline by initiating conversations.
With Drift, you can integrate chat, email, and video into your customer’s journey. Drift recognizes target accounts and their interactions. Understanding that customers prefer not to fill out forms, Drift creates a fast lane for qualified leads. VIP buyers are automatically directed to the sales representative managing their account.
Drift saves you money in various ways. Driving traffic to your website requires time and financial investment. Drift understands the importance of capturing leads immediately. When your sales representative is unavailable, the bot takes over the task of booking meetings. Drift then notifies the representative to continue the conversation. By eliminating one-way outbound emails, Drift enables instant two-way conversations.
HubSpot
HubSpot’s Chatbot Builder
HubSpot, the inbound marketing and sales software company, understands that customers expect immediate assistance. With HubSpot’s user-friendly chatbot builder, you can create custom chatbots for your business. The builder offers a variety of templates, and no coding is required. Setting up your chatbot is a breeze. Once ready, you can deploy it to automate tasks such as lead qualification, bookings, and meetings.
HubSpot’s chatbot builder enhances the user experience by allowing your chatbot to directly access existing customer data through your customer relationship management (CRM) system. This creates a superior customer experience, leading to better retention and ultimately more sales. You can set up trigger email campaigns for every sales lead that interacts with your chatbot. Additionally, HubSpot’s chatbot builder synchronizes data collected by the chatbot back into your CRM.
You can create multiple chatbots using HubSpot Chatbot and add custom scripts. The chatbot builder conveniently supports multiple languages. It is available as part of the Sales Hub and is free to use.
