The Rise of genAI: Is the Help Desk Doomed in the Age of Artificial Intelligence

The Rise of genAI: Is the Help Desk Doomed in the Age of Artificial Intelligence

With​ the ⁣rise ⁣of AI adoption,​ corporate leaders are facing tough decisions on‍ which IT roles can be automated by evolving technology and which ones cannot.

This dilemma arises as experts predict that up ⁤to a quarter of IT positions could be replaced by generative artificial intelligence (genAI) tools.

“There‍ have been significant layoffs,” noted David Foote, chief analyst at IT research firm⁣ Foote Partners. “Companies are ⁢identifying employees‍ who may have been valuable in the past ‌but do not align ⁢with the new tech-driven⁤ economy they are investing in.”

Foote estimates that AI could ​potentially take over 20%⁢ to 25% of tech ‍jobs in the future.

While AI may eliminate the ‍need for ⁤human intervention in certain areas, it will also boost productivity, necessitating professionals to upskill and transition into more strategic and creative roles, ⁢as outlined in⁢ a research report by Foote.

A ‌survey conducted among CFOs in ​June by Duke University and Federal Reserve banks ⁣revealed that 32% of organizations ​plan to leverage AI within the next year for tasks previously handled by humans. Additionally, ​during the first⁤ half of 2024, nearly 60% of companies (and‌ 84% of large enterprises) had implemented software or technology to automate tasks formerly performed by employees.

2024-09-12⁤ 09:15:02
Article from www.computerworld.com

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