Image: PlayStation / Sony Santa Monica
God Of War Ragnarök’s $200 Collector’s Edition is available in a gold embossed field, with a 16-inch duplicate of Norse god Thor’s Mjölnir hammer, a set of engraved dwarven cube, downloadable cosmetics, and extra. That “and more” ideally will suck out a few of the sting when you, like different patrons have reported, open up your $200 field and notice that not solely is there no steelbook show case, however there’s no recreation code, both.
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This article initially ran on November 10, 2022.
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The steelbook case, digital code combo was already annoying with out this obvious manufacturing blunder. When the Ragnarök collector’s version was introduced earlier this summer season, with customized gadgets and downloadable content material however no bodily recreation to plop inside the very costly steelbook case, Ian Walker wrote for Kotaku that “it seems the gaming industry is becoming increasingly hostile to the concept of ownership, which can be worrisome as older online storefronts are phased out.”
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So you pay a premium for bodily, for the $200 circumstances and the $70 video games, however you continue to may not get what you needed. It seems that almost all Collector’s Edition errors contain each a lacking steelbook case and recreation code, however one Reddit person, who has since created the Twitter account @HelpUsSMS devoted solely to searching for rectification and compiling examples of comparable errors, acquired two codes for a similar in-game cosmetics as a substitute of 1 beauty code and one recreation code. And to this point, the dearth of perceived urgency in Sony’s efforts to resolve these points is just resulting in extra frustration.
“Were you able to get this resolved?” one other person requested them.
“In 5-7 days apparently,” they responded.
But in accordance with those that have acquired a response, Sony’s assistance is missing. One Collector’s Edition purchaser, who additionally wrongly acquired two cosmetics codes, posted on Twitter a screenshot of a Sony customer support rep saying “we do not sell [the Collector’s Edition] ourselves. The retailer is responsible for this.” But different jilted patrons mentioned that, once they requested for assist, retailers solely despatched them the hyperlink to Sony’s contact web page.
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While Sony and its retailers chase one another in circles, Ragnarök director Cory Barlog is seemingly taking remediation into his personal arms.
“Did you get any response or a code yet?” he says in a DM one Collector’s Edition purchaser posted to Twitter. Then he offers the customer a code.
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Barlog and Sony didn’t instantly reply to requests for remark. But if Barlog has appointed himself the God of Customer Relations, there are limits to what one particular person can do to resolve a big and dear manufacturing drawback.
“I don’t want people thinking just because @corybarlog helped out a few of us, the fight isn’t over,” @HelpUsSMS wrote on Twitter on November 13. “There are still many people who need their games, and it’s @Sony/@AskPlayStation’s responsibility.”
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