Chatbots, AI-infused assistants, are a great way for organizations to adopt generative artificial intelligence (genAI) and improve productivity. OpenAI’s ChatGPT, introduced in November 2022, has been widely used to automate business processes and assist employees in their daily tasks. These chatbots can be integrated with enterprise resource planning (ERP) and customer relationship management (CRM) systems to automate data-intensive tasks and improve customer interactions. They can also help in software code creation, document summarization, marketing campaigns, and helpdesk automation. The large language models (LLMs) behind chatbots are designed to learn and improve over time, making them valuable assets for organizations.
Microsoft’s Copilot, based on OpenAI’s ChatGPT, is a leading genAI chatbot that is expected to become the standard interface for most software products in the coming years. Microsoft has integrated Copilot into its enterprise products, dominating the enterprise chatbot market. Other vendors like Slack, Salesforce, Oracle, SAP, and Cisco are also preparing copilots, making it a dynamic market.
Microsoft has released a wave of copilots for its products, and a recent IDC survey shows that AI assistants are leading in adoption. Amazon’s CodeWhisperer AI software code generator and Google’s Gemini for Workspaces tool are also popular choices among users. The survey indicates a growing trend in the adoption of genAI applications and providers.
2024-03-21 23:00:03
Post from www.computerworld.com