Thomson Reuters has been using artificial intelligence (AI) for 30 years to help its clients and employees sort through digital documents. However, with the emergence of generative AI (genAI) in late 2022, the company had to revamp its AI strategy to meet client demands and stay ahead of competitors. In November, Thomson Reuters unveiled its genAI strategy and product rollout, integrating with Microsoft Copilot and acquiring genAI tech provider Casetext for $650 million. The company also pledged to invest $100 million annually in new genAI tools.
The genAI solution is a cloud-based, API-driven platform that leverages the company’s content to enable employees and clients to build new AI skills. The company reskilled its employees to use the new genAI platform. With a staff of over 2,500 journalists and 6,500 photojournalists, Thomson Reuters provides data and information to professionals across various industries.
Shawn Malhotra, head of engineering at Thomson Reuters, led the creation of an “AI Skills Factory,” allowing technologists to design, build, and deploy tools quickly. The genAI platform has enabled Thomson Reuters to roll out three AI-enabled solutions for clients over the past three months, with more planned for the future.
Computerworld spoke with Malhotra about how Thomson Reuters built its AI strategy and how it has helped workers and clients perform their jobs. “GenAI was a game changer. We serve legal professionals, tax professionals, risk and compliance professionals, and Reuters News. We have a history of using natural language processing prompts. We started by listening to our customers and realizing that many of the things they struggle with and spend a lot of their time on we can accelerate with these tools around large language models (LLMs). In fact, that created a secondary problem for us; there was so much opportunity across all these end markets that the problem we faced is how do we address all of this at the pace the customers required us to? The genAI platform allows us to innovate at the speed our customers need.”
2024-02-02 01:00:03
Post from www.computerworld.com