With the rise of the Covid-19 pandemic, the shift towards remote work has never been more prevalent. This has led to a surge in the demand for remote IT support across various devices such as desktops, laptops, and mobile phones.
Although the core functionalities of remote support tools have remained consistent, there are distinct differences among products that can impact licensing costs. It is crucial to evaluate the features that are essential for your organization and those that can be deemed as optional.
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“The replaceability of these tools is quite high,” notes Tom Cipolla, a senior director analyst specializing in end user services at Gartner. “Due to the standardized nature of these tools, there isn’t much vendor lock-in.”
Furthermore, Cipolla highlights that licensing expenses tend to escalate over time. Many vendors provide trial versions or basic packages for users to test before making a commitment.
Whether you are in the market for a new remote support tool or seeking cost-effective alternatives, it is essential to conduct a thorough assessment of your current requirements and preferences.
2024-08-30 09:15:03
Article from www.computerworld.com