Ransomware assault knocks Rackspace’s Exchange servers offline
Rackspace’s internet hosting for Exchange servers remained offline Tuesday after an outage Friday that the corporate now ascribes to a ransomware assault.
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Cloud companies and internet hosting supplier Rackspace Technology acknowledged Tuesday {that a} latest incident that took most of its Hosted Exchange e-mail server enterprise offline was the product of a ransomware assault. The firm shut the service down final Friday.
It was not, initially, clear what had triggered the outage, however Rackspace shortly moved to shift Exchange prospects over to Microsoft 365, as this a part of the corporate’s infrastructure was apparently unaffected.
Rackpsace presents migration to Microsoft 365
Rackspace mentioned at this time that there’s “no timeline” for a restoration of Exchange service, however it’s providing Exchange customers technical help and free entry to Microsoft 365 in its place, although it acknowledged that migration is unlikely to be a easy course of for each person. Rackspace mentioned that, whereas the migration is in progress, prospects can ahead e-mail despatched to their Hosted Exchange inboxes to an exterior server, as a brief workaround.
The firm mentioned that the incident was remoted to its Hosted Exchange enterprise, and that the remainder of its lineup of services are totally purposeful. It’s unclear how Rackspace was capable of restrict the entry of the ransomware attackers to at least one nook of its operations, and the corporate didn’t reply to a request for touch upon this level.
The investigation is “still in its early stages,” in accordance with Rackspace’s official updates on the matter. The firm added that it’s, as but, unable to determine whether or not any shopper information was affected by the assault, however pledged to inform prospects if that proves to be the case. Some e-mail archives stay accessible, in accordance with the updates, and Rackspace mentioned that it’s working to supply these to prospects “where available,” as a precursor to migrating over to Microsoft 365.
Rackspace has additionally employed “a leading cyber defense firm” to help within the investigation, although it declined to call the corporate publicly.
“Out of an abundance of caution, we have put additional security measures in place and will continue to actively monitor for any suspicious activity,” Rackspace mentioned in its newest advisory.
In a public assertion, the corporate mentioned that, regardless of the continuing nature of its investigation, it may possibly say that the cyberattack has affected its backside line. The Hosted Exchange enterprise generates roughly $30 million a 12 months, and a chronic outage, with its related prices, is prone to dent that determine.
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