Pegasystems, a US-based software company, has introduced Knowledge Buddy, an AI-based assistant designed to help organizations consolidate data from various sources. This new tool aims to simplify the process of accessing scattered information within an organization, making it easier for employees and customers to find the information they need. Don Schuerman, CTO and Vice President of Product Strategy and Marketing at Pegasystems, emphasized the importance of streamlining access to information and integrating it into existing customer service and operations portals.
Knowledge Buddy-powered bots can be integrated with customer-facing websites and chatbots, allowing organizations to provide information to customers without the need for additional resources. The tool can also be configured for various use cases, such as marketing inquiries, and seamlessly integrated into internal and external channels.
Pegasystems is targeting its existing clients as potential customers for Knowledge Buddy, positioning it as a valuable addition to their workflow applications. The company is entering a competitive market, with other generative AI-based assistants like Amazon Q and Microsoft Copilot already in the mix.
While the demand for generative AI technology is growing, there are concerns about the accuracy and credibility of these tools. Reports have highlighted potential inaccuracies and lack of transparency in large language models (LLMs) used by generative AI tools, raising questions about their reliability for organizations.
2024-01-27 13:41:02
Article from www.computerworld.com