Slack is developing new generative AI features that will provide users with automated conversation summaries and AI-assisted writing within its collaboration app. The company had previously announced plans to integrate its software with large language models (LLMs) offered by third parties, including OpenAI’s ChatGPT and Anthropic’s Claude. At parent company Salesforce’s World Tour event, Slack unveiled Slack GPT, which will see generative AI integrated directly into the Slack app in a variety of ways. The goal is to improve sharing and creation within Slack and tie it in to Salesforce’s products more effectively.
Slack’s popularity as a workplace collaboration platform provides it with some important advantages when incorporating generative AI, said Ali Rayl, Slack’s vice president of customer experience. One focus for Slack GPT is conversation summaries. Another feature under development is AI-assisted writing. Slack GPT can also create information in Canvas documents. Slack also sees ways to add LLMs from the likes of OpenAI and Anthropic into its no-code Workflow Builder to create more powerful automations.
Rayl gave an example of an “AI-powered lead response.” This could start with a new…
2023-05-13 16:30:04
Link from www.computerworld.com