Businesses in various industries have embraced generative artificial intelligence (genAI) in the past year, with more than two-thirds of business leaders implementing genAI tools for their workforce. However, the lack of employee knowledge or training on large language models and genAI tools remains a significant barrier to effective implementation, according to an October Harris Poll.
Despite the widespread rollout of genAI, its effective use and achieving a return on investment (ROI) remain elusive. The findings from the Harris Poll, conducted on behalf of Insight Enterprises, revealed that while 72% of businesses conducted employee training on AI concepts, employee knowledge was still a barrier.
Furthermore, the survey found that a majority of business leaders are tasked with defining the ROI from genAI, but only 15% consider the costs of implementation, including technical debt due to outdated infrastructure, initial financial investments, and ongoing maintenance costs.
Another survey by Thomson Reuters indicated that nearly 90% of respondents expect basic AI training to become mandatory for all professionals over the next five years. The legal and tax and accounting professions are expected to benefit the most from Gen AI, with productivity being their top priority for 2024.
Despite increasing budgets for genAI and other forms of AI, enterprises are not investing at the same level in training and upskilling their teams, according to Rick Villars, group vice president for research firm IDC. This lack of investment in training and upskilling employees on better AI behavior and practices poses a significant challenge.
Training workers to utilize AI and big data ranks third among company skills-training priorities over the next five years, with 42% of companies prioritizing this area, according to a survey by the World Economic Forum.
As businesses navigate AI implementation, they need to consider the composition of their AI team and the type of training required to realize AI’s potential benefits.
Building an AI team is an evolving process, just as generative AI itself is steadily evolving. Understanding the organization’s goals with AI is crucial in forming an effective AI team, according to Corey Hynes.
2024-01-21 07:00:04
Article from www.computerworld.com
