With more than 100 offices and 32,000 employees, Boston Consulting Group leaders knew their decision to roll out several artificial intelligence (AI) platforms over the past two years meant not only deploying the technologies but training the firm’s workforce to use them.
While some organizations have chosen to train up a portion of their employees who might most benefit from using AI, BCG opted to train its entire workforce on using generative AI (genAI) platforms. It believed offering the tech to everyone would allow efficiency and productivity gains to grow organically.
Massive upskilling is essential to delivering broad efficiency gains from genAI. And a program that conveys how fundamental the technology is to employees’ effectiveness and longer-term career growth can be key to winning their hearts and minds.
The investments paid off. BCG execs say employees are more innovative, they’re finding their own efficiencies, and overall are more happier about how they work through the productivity gains of AI.
Foundational to BCG’s AI efforts was its enterprise GPT strategy. Beginning in October 2023, ChatGPT was rolled out internally to every employee. But the technology was kept in house, meaning all data remains under BCG’s control.
BCG allows its consultants to build their own GPTs for specific customer interactions, which has fostered an atmosphere of innovation. To date, more than 6,000 GPTs have been created by BCG’s employees to perform tasks such as summarizing documents and video meetings, and automatically generating email responses to clients.
2024-09-08 03:15:02
Article from www.computerworld.com