Zoho unveils Trident unified communications platform for the enterprise
Zoho is rolling out a new, integrated communications and productivity suite for the enterprise, aiming to centralize common app functions such as messaging, phone and video calls, and task management.
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Zoho
Zoho is moving its Trident unified communications suite out of a private beta program and into public availability, marking the public launch of the company’s first native applications for that category of software.
Trident, according to the company, is designed to be a central communications and organizational hub for an organization’s workers to access email, instant messaging, phone and video calls, and perform task management and scheduling.
The level of integration is high, providing search capabilities across the entire suite — with the idea being to release workers from the responsibility of searching through mail, messaging and other apps individually — and a voice service that works across its Cliq collaboration app, Zoho Meeting conferencing, and even direct phone calls and SMS messages.
Universal drag-and-drop is another feature, letting users throw email attachments directly to colleagues via the messaging app, as well as what the company bills as an AI-based grammar tool called BluePencil, which offers writing suggestions and corrections across the platform.
Valoir analyst and CEO Rebecca Wetteman said that the centralization of the company’s products is the main value-add from today’s announcement, given the deluge of new communications options that debuted during the worst of the pandemic.
“There are an awful lot of vendors out there that are about connecting employees in various ways,” she said. “What Zoho has, within the collaboration application, is ways to connect and be engaged, for HR to talk to employees, and so on, without adding one more portal.”
It’s simply a more efficient method of approaching the communications and organization issues, Wetteman said, noting that the Zoho approach cuts out a significant amount of administrative work, password management, and general swapping between systems for workers.
Zoho’s Trident has stiff competition, of course, in the form of Microsoft and Google, in particular. But it may have an important leg up on both of those companies, in the form of lower costs — the most expensive “Professional” service plan costs $6 per user per month, and includes every feature on the platform, 100GB of mail storage and the same amount of shared drive space. Fees for the 10GB tier, with fewer features, drop to $3 per monthly user, and there’s a mail-only tier available for $1 per monthly user.
Zoho’s new Trident product is available now, in public beta. The company currently offers Windows and MacOS versions of the client application, and mobile apps are currently in development.
2023-02-10 09:00:03 Zoho unveils Trident unified communications platform for the enterprise
Original from www.computerworld.com
Zoho Corporation, a top provider of cloud-based business-related services, recently unveiled their latest product – the Trident Unified Communications Platform. This offering is designed to improve the productivity, reliability, and scalability of enterprise communications systems.
Trident is a turnkey solution that streamlines communications and enables organizations to quickly deploy a secure, reliable, and professional communications system. The platform includes an enterprise-grade Voice over Internet Protocol (VoIP) system, email, presence, instant messaging, and collaboration tools.
Trident provides organizations with an easy-to-use, unified communications environment that can scale on demand without the need for expensive hardware overhead and own infrastructure. Zoho promises setup and implementation can be completed in minutes, enabling enterprises to quickly realize the benefits of unified communications without significant upfront investments or special IT resources.
The platform also integrates easily with leading cloud-based products, including Zoho CRM, Office 365, Google Suite, and Amazon Web Services (AWS). This allows organizations to take advantage of their current investments, enabling them to extend their existing collaboration capabilities, while also giving them access to the latest communications technologies.
Trident promises secure and reliable communications at any scale. It includes an advanced security protocol and sophisticated encryption technology. It also features an enterprise-level infrastructure that scales with demand, allowing organizations to easily add or remove users and resources to their system.
Trident is the latest addition to Zoho’s comprehensive suite of cloud-based office products. With the addition of Trident, organizations will now be able to deploy comprehensive communications solutions with superior scalability and reliability. This unified approach to communications offers incredible value and flexibility, enabling organizations to maximize their investments and increase their productivity.