Twitter complaint-tracking bot reveals most griped about tech merchandise
A bot that tracked complaints on Twitter about best-selling laptops, tablets and different tech devices revealed those folks most liked to hate. But an analyst says to take the outcomes with a grain of salt.
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A bot monitoring Twitter complaints about digital merchandise discovered the Google Pixel 6 smartphone, HP laptops, and Apple’s iPad 6 had been among the many most groused-about tech merchandise.
Electronics Hub, a merchandise evaluation web site that additionally affords venture info to electronics do-it yourselfers, stated it used a “complaint detection tool” to investigate the sentiment of tweets about best-selling tech merchandise. The evaluation web site revealed a report, “The Most Complained About Tech Products in Every Country,” about its findings.
Electronics Hub’s complaint-detection bot analyzed hundreds of tweets mentioning well-liked tech merchandise and gave every a rating primarily based on the proportion of tweets that featured a criticism.
Among laptops, HP’s fashions accounted for 29.1% of detrimental tweets, Lenovo was second with 28.8%, and Dell laptops, third, with 25.5% of gripes. Apple laptops appeared to have faired comparatively nicely, with simply 17% of complaints.
Under the heading, “Americas Most Hated Tech Products,” Apple’s iPad 6 topped all different tablets with the best proportion of gripes. “Eight of our top 10 most complained about tablets are from Apple iPad Series, the report stated. “But, it is the sixth-generation iPad that causes the most distress with 33.3% of all tweets about the product.”
The seventh-generation iPad got here in a detailed second with 27.9% of detrimental tweets.
“Venting about a gadget may save you from destroying that gadget. Yelling on social media might even win sympathy from a real, live human – and warn them from investing in the same pricey tech product,” Electronics Hub stated in its report.
Other merchandise topping the gripe checklist included: Microsoft Xbox Series X gaming console; Realme Buds headphones; Fitbit Charge 4 wearable; GoPro Hero8 Black digital camera; and the Philips Hue Bridge smarthome gadget.
Electronics Hub
Realme Buds headphones drew 33.8% of complaints, whereas OnePlus Earbuds drew 22.8% of gripes. Bose headphones got here in third with 21.2%.
The bot garnered information from Twitter customers in 22 nations, and located Apple iPhones or Airpods additionally drew the ire of some. “Alongside claims of poor sound quality and crackling, Airpod wearers have grips with the products design – with pods simply falling out of wearers’ ears, especially when running,” Electronics Hub stated.
Electronics Hub curated its checklist of the preferred and best-selling tech merchandise from websites reminiscent of Forbes and TechRadar. It then gathered tweets for every product utilizing a Twitter API.
“We designed a complaint detection tool that can be found on Github that determines the percentage of likelihood of a tweet about a product being a complaint,” Electronic Hub stated on its web site.
Jack Gold, principal analyst at analysis agency J. Gold Associates, stated he takes studies like Electronic Hub’s with a grain of salt for a number of causes, considered one of which is folks upset about one thing usually tend to remark, making it a self-selecting group.
Additionally, studies like Electronic Hubs “are totally unscientific.”
“There is no control over who the tweeters are, neither is there any way to see if they are just prone to complaining or have a legitimate gripe,” Gold stated. “And…many people take to twitter to complain, while very few take to twitter to praise.”
While Gold didn’t essentially disagree with among the report’s findings, (in truth, he feels HP laptops are essentially the most troublesome), Twitter hardly represents a sensible view of all laptop computer patrons, he stated.
“It also doesn’t necessarily represent the most tech savvy users,” he stated. “So, that weighs down the results as not the average consumer.”
Finally, market share performs a job. For instance, whereas iPhones might have garnered a bigger group of complaints, additionally they characterize largest market share of smartphones.
“It’s actually surprising that the Pixel had so many complaints, given its relatively small share of the mobile market,” Gold stated. “It would be more meaningful if the number of complaints was analyzed as a percentage of market share.”
In different phrases, if Apple has 10 instances Google’s share, primarily every criticism could be equal to one-tenth of that of a Google criticism.