Slack outage stymies some enterprise customers
The group channels platform went down at mid-morning within the US; Slack labored for a number of hours to seek out and repair the issue.
Slack / Mudassir Ali
Some Slack customers have been unable to entry the favored collaboration app on Tuesday.
The outage was first reported by Slack at 9:25 a.m. ET as many US employees returned to work following the President’s Day vacation weekend. Thousands of Slack customers reported issues loading the app on DownDetector.com; the issues had not but been absolutely resolved by midday ET.
“Slack is not loading for some users,” the corporate had acknowledged at 10:23 a.m. ET on its service standing web page. “We are continuing to investigate the cause and will provide more information as soon as it’s available.”
At 12:07 p.m., Slack pointed to “indicators of enchancment. Please attempt reloading Slack, and if not a cache reset. We’re nonetheless monitoring the scenario. We’ll verify as soon as this concern is absolutely resolved.”
DownDetector.com
DownDetector.com exhibits the Slack outage.
For customers nonetheless having points as of about 1:45 p.m. ET, the corporate provided this recommendation: “We’re persevering with to see enhancements, however we nonetheless have some work to do. If you are still encountering any bother, please reload Slack utilizing Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) or clear the app cache (Help > Troubleshooting > Clear Cache and Restart on desktop, Preferences > Advanced > Reset Cache on cell).”
The firm lastly reported at 2:24 pm ET that operations have been again to regular.
Slack, which was acquired by Salesforce final yr for $27.7 billion, has extra 12 million each day lively customers. That’s in accordance with its most lately launched stats from October 2019, so it is possible the quantity is significantly greater now.
While Software-as-a-Service (SaaS) distributors sometimes present excessive ranges of uptime, outages should not unusual. Slack was one among plenty of SaaS distributors knocked offline final December because of an outage at cloud supplier Amazon Web Services’ US East 1 information middle apparently associated to community gadget failure. Slack’s companies have been additionally disrupted final September as a DNS configuration change created points for some customers.
Slack didn’t instantly reply to questions in search of extra info on the reason for the outage and what number of customers have been affected.
Slack
The Slack error messages some customers noticed.