JumpCloud brings Remote Access to cross-platform groups
JumpCloud Product Manager Tom Bridge talked about Apple’s rising standing in enterprise IT, and the way distant entry can drive the multi-platform world of hybrid work.
Small and mid-sized companies (SMBs) looking for unified machine and identification entry administration typically take a multi-vendor method. JumpCloud, an organization that helps centralize administration throughout customers and gadgets, not too long ago launched its free cloud-based Remote Assist answer to offer a lacking hyperlink to distant tech assist.
I caught up with Principal Product Manager Tom Bridge to seek out out extra.
What does Remote Access do?
Remote Assist displays the corporate’s mission to offer IT groups and MSPs with a single area from which to handle identities, gadgets, and entry. Rather than cobbling collectively quite a lot of level options, IT groups can now scale back price, whereas rising productiveness and safety, with a contemporary cloud listing.
The answer integrates with a spread of machine administration techniques, together with Jamf, and might deal with macOS, Windows, and (quickly) Linux.
Remote Access permits an admin with maybe a consumer within the subject having a tough time to see the display screen of a distant system by an encrypted channel.
Admins can information customers to resolve points by seeing their display screen, or they’ll take management of the machine with the consumer’s permission. Admins may have precisely what they should assist staff regardless of the place they — or their admin — occurs to be.
Apple’s enterprise story
Apple continues to construct market share within the enterprise.
JumpCloud
JumpCloud Product Manager Tom Bridge.
“Apple has nearly doubled its market share in the enterprise over the last five years due to a lot of hard work from Cupertino on usability, manageability, and security,” Bridge said. “There’s no question that they’ve made major strides in working with Enterprise IT and Security departments, but they still have a lot to learn about how large businesses manage their IT resources.”
It’s clear that Apple is investing in enterprise functionalities, starting with Platform SSO, which is a new way for users of Apple devices to link their accounts with Identity Providers like JumpCloud. There’s a huge amount of activity taking place in the Apple/enterprise space.
There’s room for even more growth, he said, pointing out that Macs now outperform most other laptops in both battery life and computational power at a competitive price to PCs. (And they are steadily gobbling increased PC market share.)
“Honestly, the hardest part of Apple’s job is continuing to overcome a history of expensive products without justifying their value in terms that corporate finance can handle and digest,” he stated.
New enterprise, new talent base
In the brand new world of labor, IT has needed to ship assist to distant staff. “Handling remote work for macOS as opposed to Windows is little different, but for organizations with employee-choice programs, supporting a second major platform means cross-training and hiring people with different skills,” he stated.
That rising expertise hole drove Apple to develop free coaching programs and to assist packages such because the Mac Admins Foundation to assist resolve these staffing points.
Will we return to the workplace?
The enormous disconnect between presenteeism-obsessed managers and the wants of the brand new workforce means many employers proceed to attempt to corral folks again to the workplace, regardless of ample proof that doing so is definitely unhealthy for enterprise.
“There’s a concerted movement by management to get workers back into the offices they’re paying to rent, either out of a need to justify their existence, or out of a desire to return to the pre-pandemic office experience,” Bridge said. “There’s absolutely benefits to working in the same space — team building, group planning, serendipitous meetings —but they’re not required every day, and I’d argue that it creates a healthy separation between work and life to not be together all the time.
“We’ve developed some incredible tools for collaboration that don’t require everyone crammed into an open plan office with tiny desks, uncomfortable chairs…. More flexible office life is a way of broadening the abilities and outlooks of your staff by not confining them to a 2-hour drive to your office. Get together, for sure, but make it mean something, please.”
Why is now the appropriate time for Remote Access?
“There’s a saying about planting trees: The best time to plant a tree is 20 years ago,” he said. “The second best time is right now. We’re excited to be entering the remote access market as a part of a more mature and capable JumpCloud.
“Admins are clamoring for tools that serve the entirety of their needs, and adding Remote Access, as we’ve added Password Manager, is a way of providing tools that Admins need in contexts they already understand.”
JumpCloud Remote Assist shall be free for any group to make use of, at any scale, for any variety of gadgets, with none limits on time.
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