Google has notified customers of its Fi mobile virtual network operator (MVNO) service that hackers were able to access some of their information, according to TechCrunch. The tech giant said the bad actors infiltrated a third-party system used for customer support at Fi's primary network provider. While Google didn't name the provider outright, Fi relies on US Cellular and T-Mobile for connectivity. If you'll recall, the latter admitted in mid-January that hackers had been taking data from its systems since November last year.
T-Mobile said the attackers got away with the information of around 37 million postpaid and prepaid customers before it discovered and contained the issue. Back then, the carrier insisted that no passwords, payment information and social security numbers were stolen. Google Fi is saying the same thing, adding that no PINs or text message/call contents were taken, as well. The hackers only apparently had access to users' phone numbers, account status, SMS card…
2023-02-01 01:57:40
Original from www.engadget.com On November 16, 2020, Google Fi, an American mobile virtual network operator (MVNO) that provides phone plans and cell phone service using the networks of three major wireless carriers in the United States, reported that it has identified a data security incident that may have compromised the personal information of some of its customers.
Google Fi warned customers in an email alert that the compromised data includes personal account information such as names, email addresses, phone numbers and physical addresses. The company believes that billing information, including credit card numbers and other payment information, may have been exposed as well.
Google Fi has started the process of notifying affected customers and resetting their passwords as a precautionary measure. The company also is taking steps to prevent future similar incidents.
According to Google Fi, for customers who use its service for wireless phone service, the incident does not extend to their underlying wireless plan.
Google Fi notes that it takes the security of its customers’ data seriously and is committed to protecting its customers from such incidents. The company is recommending customers remain vigilant and monitor their accounts for any suspicious activity.
Customers who believe that their information has been compromised may contact Google Fi directly for help. More information about the incident can be found on the company’s website.