Frontier Airlines plane seen at Cancun International Airport. On Wednesday, December 08, 2021, in Cancun International Airport, Cancun, Quintana Roo, Mexico.
Artur Widak | Nurphoto | Getty Images
The 1986 Air Carrier Access Act requires airlines to provide a wheelchair for passengers with disabilities at the airport. The problem, though, is that many travelers are faking it, Frontier Airlines CEO Barry Biffle said.
“There is massive, rampant abuse of special services. There are people using wheelchair assistance who don’t need it at all,” Biffle said at a Wings Club luncheon on Thursday in New York.
He said he has seen some Frontier flights where 20 people were brought in wheelchairs at departure, with only three using them upon arrival.
“We are healing so many people,” he joked.
Biffle wasn’t talking about travelers’ personal wheelchairs, but rather the service airlines provide when travelers arrive at the airport.
It costs the airline between $30 and $35 each time a customer requests a…
2024-05-23 18:20:15
Link from www.cnbc.com