Generative AI is rapidly gaining traction in businesses, with a five-fold increase expected by 2023. A new report by Workato, a business automation vendor, reveals that companies are integrating this new technology into various departments and operations. The report, based on data from 1,055 companies, indicates that while spending on genAI tools is still relatively low, the market buzz is backed by real-world applications.
Surprisingly, the rise of genAI is not limited to IT or technical areas. The technology is being democratized, with line of business teams leveraging it to automate work and manage complex processes. Workato’s research suggests that operational teams will soon take over the majority of AI automation projects, marking a significant shift for global businesses.
According to Workato CIO Carter Busse, empowering employees to utilize genAI can lead to substantial advancements. The report also highlights IT as a key business unit for genAI use, particularly in areas such as automated helpdesk functions and data operations.
Looking ahead, data operations are expected to be the most automated process in 2024, driven by the need to manage and extract value from the growing volume of data. This trend underscores the transformative impact of generative AI on businesses.
2024-02-04 09:00:03
Article from www.computerworld.com